Results of Gate Satisfaction Survey as of 3/25/25

Listed below are the results gained from 71 residents so far:

Question 1:  overall satisfaction with new gate system?

5 stars: 14%

4 stars: 14%

3 stars: 15%

2 stars: 8%

1 star: 47%

Question 2:  overall satisfaction with use and functionality of transponders?

5 stars: 36%
4 stars: 19%
3 stars: 14%
2 stars: 9%
1 star: 19%

Question 3:  overall satisfaction with ability to allow guests into the community via the resident directory through the gate?

5 stars: 11%
4 stars: 14%
3 stars: 8%
2 stars: 14%
1 star: 52%

Question 4:  what is your overall satisfaction with Cellgate App?

5 stars: 16%
4 stars: 8%
3 stars: 19%
2 stars: 8%
1 star: 46%

Question 5:  overall satisfaction with communication regarding the change in gate system from PDS?

5 stars: 18%
4 stars: 5%
3 stars: 11%
2 stars: 11%
1 star: 54%

Final questions:

Do you feel more secure with the new gate system?

Yes  26%

No    46%

Not sure 22%

Would you prefer a gate code option rather than QR code?

Yes   77%

No     15%

Not sure. 7%