Results of Gate Satisfaction Survey as of 4/09/25

Listed below are the results gained from 115 residents so far:

Question 1:  overall satisfaction with new gate system?

5 stars: 13%

4 stars: 14%

3 stars: 15%

2 stars: 8%

1 star: 48%

Question 2:  overall satisfaction with use and functionality of transponders?

5 stars: 42%
4 stars: 19%
3 stars: 14%
2 stars: 9%
1 star: 15%

Question 3:  overall satisfaction with ability to allow guests into the community via the resident directory through the gate?

5 stars: 11%
4 stars: 12%
3 stars: 8%
2 stars: 13%
1 star: 55%

Question 4:  what is your overall satisfaction with Cellgate App?

5 stars: 16%
4 stars: 8%
3 stars: 19%
2 stars: 8%
1 star: 46%

Question 5:  overall satisfaction with communication regarding the change in gate system from PDS?

5 stars: 18%
4 stars: 5%
3 stars: 11%
2 stars: 9%
1 star: 56%

Final questions:

Do you feel more secure with the new gate system?

Yes  29%

No    46%

Not sure 19%

Would you prefer a gate code option rather than QR code?

Yes   75%

No     18%

Not sure. 5%